TESTIMONIALS

WHAT CLIENTS SAY

What is Swarn Dhaaga?

Swarn Dhaaga is a premium Indian fashion brand offering thoughtfully curated men’s wear, women’s wear, jewellery, and accessories. Rooted in tradition and designed for modern lifestyles, our collections celebrate craftsmanship, elegance, and individuality.

What products does Swarn Dhaaga offer?

Swarn Dhaaga offers a wide range of fashion and lifestyle products, including:

  • Women’s ethnic and contemporary wear
  • Men’s ethnic and occasion wear
  • Exclusive Jewellery
  • Fashion Accessories
  • Art and Decor

Many of our pieces are curated, embroidered, tailored, or made-to-order, ensuring exclusivity and quality.

Is Swarn Dhaaga an online-only brand?

Yes, Swarn Dhaaga primarily operates as an online fashion brand, allowing us to reach customers across India and globally.
However, studio visits are available strictly by appointment for personalised consultations and fittings.

Are Swarn Dhaaga products ready-made or customised?

We offer a mix of:

  • Ready-to-ship curated pieces
  • Made-to-order and customised designs

Customization options may vary by collection. Details are mentioned on individual product pages.

Do you ship across India and internationally?

Yes, Swarn Dhaaga offers pan-India shipping and select international shipping.
Shipping timelines and charges vary based on location and product type.

What is your return and exchange policy?

At Swarn Dhaaga, many of our creations are made-to-order, customised, handcrafted, or tailored specifically for each client. For this reason, we do not accept returns or exchanges once an order has been placed.

We encourage you to carefully review all product details, sizing information, and descriptions before confirming your purchase. For any questions related to fit, design, fabric, or customisation, our team is happy to assist before or after your order to ensure clarity and confidence.

Our support team is available 24/7 to guide you through your selection and address any concerns — because thoughtful service is an essential part of the Swarn Dhaaga experience.

What payment methods are accepted?

We support secure online payments, including:

  • Credit & debit cards
  • UPI
  • Net banking
  • Other trusted payment gateways enabled at checkout

All transactions are encrypted and secure.

How do I track my order?

Once your order is shipped, tracking details will be shared via email or SMS/ Whatsapp.
You can also track your orders through your My Account dashboard.

Is my personal information safe with Swarn Dhaaga?

Absolutely. Your privacy and data security are important to us.
We follow strict data protection practices as outlined in our Privacy Policy.

How can I book an appointment with Swarn Dhaaga?

You can book an appointment via our “Schedule Appointment” page.
Appointments are mandatory as we operate on a limited inventory and made-to-order model, ensuring focused attention and personalised service.

How can I contact Swarn Dhaaga for support?

You can reach us via:

  • Email: dhaagaswarn@gmail.com
  • Contact Us page on the website

Our team strives to respond within 24–48 working hours.